Mitsab Policy
Mitsab believes in transparency, security, and customer satisfaction. Our policies outline our commitment to excellence and guide our business practices.
Payment Policy
- Payment Options: All permissible payment options are bank transfers.
- Payment Terms: The full amount must be received before shipping vehicles.
- Refund: Refunds will be issued within 30 days of the date the vehicle is canceled or recovered, if applicable.
Vehicle Purchase Policy
- Inspection: A pre-purchase inspection of the vehicle is conducted.
- Proof: VIN verification and title and ownership document checks are performed.
- Warranty: Manufacturer warranties may apply; third-party warranties are also available.
Procurement Policy
- Product Sourcing: The Company sources products from reputable suppliers.
- Quality Control: We inspect the merchandise before delivery.
- Warranty: A manufacturer’s warranty applies when available.
Shipping Policy
- Shipping Options: Ocean freight, air freight, and land transport are available.
- Delivery Date: Estimated delivery dates may be provided after the deal is finalized.
- Insurance: Optional insurance coverage is available.
Return and Refund Policy
- Returns: Returns are not commonly accepted due to sales outside of the country; exceptions may apply.
- Refund: If applicable, refunds will be issued within 30 days from when the vehicle or procurement was canceled or returned
Security and Data Protection Policy
- Encryption: We use industry-standard encryption for all online transactions.
- Data Storage: Customers’ information is stored on secure servers.
- Compliance: We are compliant with GDPR and CCPA regulations.
Cancellation Policy
- Cancellation Fees: Fees may apply for changes or cancellations.
- Cancellation Procedure: Please call us immediately to process a cancellation.
Warranty and Maintenance Policy
- Manufacturer’s Warranty: Issued in a timely manner.
- Third-Party Warranty: Available for purchase.
- Maintenance Guidance: Provided for vehicle upkeep.
Customs Clearance Policy
- Compliance: We follow all applicable US (and other countries’) laws.
- Documentation: All necessary documentation is in place.
- Communication: We provide updates on the customs clearance process.
Dispute Resolution Policy
- Complaint Process: Please contact our customer support team.
- Resolution: We strive to resolve disputes promptly.
Changes to Policies
We reserve the right to update our policies. Changes will be posted on this page.
Contact Us
- Phone: +1 832-834-3978
- Email: info@mitsab.com
- Address: 123 Main St, Houston, TX, USA
Acceptance
By using our services, you acknowledge acceptance of these policies. Please review our policies regularly for updates.